The Culture of Beauty
Privacy Policy
Your privacy is important to us.
Read through our Privacy Policy to understand how we use the personal information you provide by using our website.
If you have any questions, please contact us:
Telephone: +44 (0) 3330 142 444
Email: info@labiosthetique.co.uk
1. Why do we need your name and contact details?
1. 1 We need your name and delivery address to make sure your products are delivered safely and securely.
1. 2 We need your email and telephone number to let you know we’ve received your order and update you when it’s out for delivery.
1. 3 We need your email/ telephone number to send you product launches, promotions and offers. You may withdraw your consent for us to keep your information, at any time, by contacting us at info@labiosthetique.co.uk or mailing us at: Laboratoire Biosthetique UK Ltd, The Academy, 800 Wellworthy Road, Ampress Park, Lymington, Hampshire, SO41 8JY. You can also delete your account under My La Biosthetique > Account.
1. 4 We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.
2. Why do we need your payment information?
2. 1 We need this to take payment for your order and process refunds when necessary. We take payment as soon as you place your order. We never store any payment information.
2. 2 We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.
3. Why do we keep your contact history?
To help our Customer Services Team resolve any queries or issues you may have and to make sure we’re providing the best service possible.
4. Sharing your information
We do not sell any of your personal information to any third parties, however, we do share some of your data to process and deliver your order to you (e.g. payment services and couriers) to provide the best service possible to you.
5. Marketing Emails
If you have subscribed to our newsletter, we’ll send you emails with promotions, offers, new launches and competitions. If after you opt-in you change your mind you can withdraw your consent by either clicking ‘Unsubscribe’ at the bottom of a newsletter or going to My La Biosthetique > Newsletter.
6. How long do we keep your information?
We’ll store your personal information for as long as you have an account with us. You can delete your account at any time.
7. How do we use Cookies?
Our website uses cookies to track use and allow customers to purchase from our website. These cookies do not contain or pass on any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. You are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of a customer’s Shopping Bag during the checkout process. This facility ensures that the items added to (or removed from) your Shopping Bag are accurately stated when you go to pay.
8. Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
We use a service provided by Google Ireland Limited, Gordon House, 4 Barrow Street, Dublin, Ireland ("Google Ireland"), namely "Google reCAPTCHA," on our website to detect bots and prevent spam. reCAPTCHA is used to verify whether data entered on our website is entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. For this analysis, reCAPTCHA evaluates various pieces of information. Cookies (or comparable storage technologies) may be set as part of reCAPTCHA. For information on how to manage cookies, please see section 7. This processing serves the purpose of technical security and the proper functioning of our website and is based on our legitimate interest in this regard (Art. 6 para. 1 lit. f GDPR; for the "right to object," see section 4).
When using Google reCAPTCHA, the following data, in particular, is sent to Google Ireland for analysis purposes:
• Your traffic data;
• Accessing operating system;
• Any cookie information;
• Mouse movements/keystrokes;
• Time spent on the website.
Apart from checking a checkbox, reCAPTCHA analysis generally runs in the background. In addition to providing us with the necessary information, Google Ireland uses the data collected during your use of the service to improve reCAPTCHA and general security. We cannot rule out the possibility that Google Ireland also uses personal data in this context. This data is not used for advertising personalization. The IP address transmitted by your browser is generally not combined with other data from Google Ireland.
Google Ireland attempts to process data from users in the EEA (European Economic Area) in European data centers whenever possible. However, your data may be transferred to third-country companies affiliated with Google Ireland, in particular its US-based parent company, Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. Any transfer of data to third countries is generally based on the EU Commission's adequacy decision pursuant to Article 45 GDPR regarding the "EU-US Privacy Framework"; you can view Google LLC's corresponding certification here: https://www.dataprivacyframework.gov/list. An overview of all Google data center locations can be found here: https://www.google.com/about/datacenters/inside/locations/?hl=de.
For information on data protection at Google Ireland and affiliated companies, please refer to Google's Privacy Policy at https://policies.google.com/privacy?hl=de.